Things people ask

No, call us first. We'll advise you on the best route forward. Even if the accident was your fault, we can still handle your claim and may be able to help with your excess.

If the accident wasn’t your fault, nothing. We recover all costs from the at-fault driver’s insurer on your behalf.

We recover our costs directly from the at-fault party’s insurer. You don’t pay us.

If the other side accepts liability, there's no excess to pay and we'll arrange a hire car. If the accident was your fault, your policy excess applies, but we may be able to help with it.

On non-fault claims, we match the replacement to what you normally drive - similar engine size and type. Whether that's a family car, prestige vehicle, 4x4, van, motorbike, or people carrier, we'll find something that fits your needs.

If your car isn't safe to drive, we can have a replacement with you within 3 hours. Otherwise, we'll arrange delivery just before your vehicle goes in for repairs, once the paperwork is complete and the claim is accepted.

It means the accident wasn't your fault - you weren't responsible for causing it.

It means both sides share some blame for the accident. The split (e.g. 50/50, 60/40) is agreed between the insurers and solicitors, or sometimes by a court. If it's 50/50, for example, you'd be entitled to claim 50% of your repair costs, hire costs, and any injury compensation.

Yes. You can claim for your share of the compensation. Call us on 0141 258 2030 for free advice.

Yes. You have up to 3 years from the date of the accident to make a personal injury claim.

If we don’t win your case, you don’t pay the solicitor’s fees. If we do win, your solicitor will have already agreed a fee with you upfront - taken from your compensation, not out of your pocket separately. The law caps this at a maximum of 25% of your total award.