Things people ask
Straight answers about making a claim
Do I need to claim on my own insurance?
No - call us first. We'll advise you on the best route forward. Even if the accident was your fault, we can still handle your claim and help with your excess.
Will I have to pay an excess?
If the other side accepts liability, there's no excess to pay and we'll arrange a hire car. If the accident was your fault, we can help you with either your excess or a hire car, whichever works better for you.
What kind of replacement car will I get?
On non-fault claims, we match the replacement to what you normally drive - similar engine size and type. Whether that's a family car, prestige vehicle, 4x4, van, motorbike, or people carrier, we'll find something that fits your needs.
How quickly can I get a replacement car?
If your car isn't safe to drive, we can have a replacement with you within 3 hours. Otherwise, we'll arrange delivery just before your vehicle goes in for repairs, once the paperwork is complete and the claim is accepted.
What will this cost me?
If the accident wasn’t your fault, nothing. We recover all costs from the at-fault driver’s insurer on your behalf.
My accident was months ago - can I still claim for an injury?
Yes. You have up to 3 years from the date of the accident to make a personal injury claim.
Who pays for these services?
We recover our costs directly from the at-fault party’s insurer. You don’t pay us.
What does "no win no fee" actually mean?
If we don’t win your case, you don’t pay the solicitor’s fees. If we do win, your solicitor will have already agreed a fee with you upfront - taken from your compensation, not out of your pocket separately. The law caps this at a maximum of 25% of your total award.
What is split liability?
It means both sides share some blame for the accident. The split (e.g. 50/50, 60/40) is agreed between the insurers and solicitors, or sometimes by a court. If it's 50/50, for example, you'd be entitled to claim 50% of your repair costs, hire costs, and any injury compensation.
What does non-fault accident mean?
It means the accident wasn't your fault - you weren't responsible for causing it.
I had a split liability accident - can I still claim for my injury?
Yes. You can claim for your share of the compensation. Call us on 0141 258 2030 for free advice.
Still have questions?
You shouldn't be left out of pocket after a non-fault accident. We're here to help - just get in touch.